Call Handling
Providing the highest levels of customer serviceProlog Connect agents provide the highest levels of customer service, and they are also dedicated advocates for their brands - hand picked for their ability to listen, understand and empathise with their callers and trained to maximise the opportunities of every contact. Skilled operators, best-of-breed technology, service excellence and brand advocacy are what shape Prolog Connect's on-going investment in total service contact centres.
Key Features
Dedicated, multi-skilled agents
Integrated CRM systems
Multi-site operations
Diverse client base
Web-enabled workstations
Multi-channel processing
Call routing and workforce management
Call recording and call outcome
Key Benefits
Prolog Connect trains its agents within a true multi-channel contact centre environment spanning telephone, fax and white mail to email and internet. Multi-tasking and hands-on experience across many diverse accounts broadens their knowledge and hones their skills. The result is vastly improved first time resolution by teams who know their job and who have the built-in flexibility and capacity to cope with any contingency.
Strength in people must be matched by strength in technology: Prolog Connect's integrated CRM systems give operators total customer visibility; while our networked, web-enabled workstations provide secure high-speed access direct to clients. And with mirrored systems in multiple-sites, clients can be sure of robust disaster contingency at all times.
Our call routing technology ensures that all contacts are handled only by those agents best equipped to deal with them; and our call recording and call outcome systems help us to constantly refine quality of response and to learn from real-time customer feedback.
