Data Capture
High volume, scalable supportAt Prolog Connect we appreciate the value of effective response not just to telephone calls, but to all forms of customer contact if costs are to be contained and sales maximised. At the heart of this, efficient data capture speeds order turnaround, lowers processing costs and ultimately improves the customer's perception of the brand.
Key Features
High-volume, scalable support
Wide range of formats
Strict batch control
Robust QA procedures
Massive hard copy storage
Fast fulfilment/mailing
Key Benefits
Prolog Connect has developed its own unique systems to forecast and schedule data capture in the same way that most contact centres plan telephone activity.
As a result, our agents are more accurate and more productive, benefits we can measure and report to our clients.
The inherent flexibility and scalability of our operation means we can routinely cater for high volumes and unforeseen response rates, and with a wide range of formats supported, there is no need for costly and time consuming redesign of client forms.
Our robust quality assurance procedures, including strict batch control, enhance accuracy and traceability; and, as an additional benefit, we offer long term archiving to conform to all our clients' legal requirements.
