Order lines
Ambassadors for the brandSeasonal campaign trends or surprise surges in call volumes are things that we take in our stride at Prolog Connect. As ambassadors for the brand we never allow the unexpected to compromise the service levels or quality standards we offer to our client's customers, even for those tricky campaigns that can fluctuate from zero activity to tens of thousands of orders virtually overnight.
Key Features
Industry standard software solutions
Real-time payment processing
Up-selling and cross-selling expertise
Refunds and complaint management
Banking and integrated fulfilment
Key Benefits
Prolog Connect's robust software solutions allow our clients full online visibility of customer history from order placement through despatch to doorstep delivery, and they can access comprehensive stock availability data at all times.
Our high-volume payment processing systems reduce fraud and improve cash flow; and we champion customer satisfaction and encourage repeat orders by handling complaints professionally and effectively.
Our agents are multi-skilled in complex order taking and payment processing, and they know how to maximise the value of every contact by applying cross-selling and up-selling sensitively and without pressure.
Because Prolog offers a complete range of services, including warehousing and fulfilment, our agents understand the overall picture, which means swifter, better call resolution and more satisfied customers.
