Store Locations
Making the most of each and every contactProlog Connect offers specialised services to help customers or potential customers find their nearest store or outlet. Callers want information for a reason, and our approach builds on that interest to maximise the likelihood of a sale by making a good impression there and then - another example of how Prolog Connect can act as the ambassador for the client brand.
Key Features
Hot-key, midcall divert
Store information provision
Appointment setting
Call-back management
Key Benefits
As part of a seamless service that comes into its own outside of normal working hours, Prolog Connect store location agents inform customers about opening times and product ranges and provide travel directions and contact details; alternatively with mid-call divert they can seamlessly route callers to the client's own in-store help-lines for more information.
We also help to generate sales, book appointments, send out information packs, and our systems mean that custiomers without web access are never disadvantaged.
Prolog Connect store location services make the most of each and every contact, and we have efficient call back management to ensure every query is resolved promptly and professionally.
