Mail Order Operations
Prolog Logistics offers massive capacity across a totality of services that leaves nothing wanting. We have invested in automation and the latest handling technology, yet we retain the ultimate flexibility that comes of a large and mobile labour force. From customised transport to customer service, our solutions set us apart as the one truly flexible force in mail order operations.
Key Features
Order taking and pick-and-pack
Gift wrapping and messaging
Competitive delivery options
Catalogue mailings
e-commerce support services
Integrated customer services
Cost-effective EGain messaging
Payment processing
Returns handling and management
Key Benefits
Prolog's comprehensive and integrated mail order solutions allow clients to pick the mix of services they need.
..and because we handle such a huge variety of products, we are the experts at specifying the best delivery solutions
We meet the tightest deadlines and show we do with clear KPI reporting.
We keep stock moving by automatically prioritising back orders
..and we add value by doing all the gift wrapping and message tagging
With clear POD information and automated emailing we cut down on queries
But when customers do call, our skilled agents resolve their queries, and never miss a chance to enhance sales and brand loyalty
They also speed clients' cash flow by fast, accurate transaction processing
Meanwhile, we help make our clients' websites work harder, and we monitor traffic and check referrals.
And all this activity is open to the client through online management reporting suites that feed key information back into evolving campaigns.
